CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
No business organization, be it public sector or private sector can stand without effective communication, likewise no organization can function effectively without secretary. The secretary as well as communication is the life wire of every organization in every business organization communication helps both the employer and employees to understand themselves. Communication provides means by which power is required, exercised, shared and sustained. It is also a medium by which relationships are established, extended and maintained. It is also a means by which people in an organization act, interact, exchange information, ideas, develop, plan proposals and execute them.
In every organization, secretaries are the like between the communication and entire organization. Communication is an asset in human organization which the secretary use as lubricant to keep the intricate machinery of business organization going.
The success or failure of every business organization depends on how the secretaries harness their potentials in enhancing effective communication either positively or negatively.
To a very great extent, the performance and productivity of a secretary depends largely on so many factors.
The factors among others include
a. Level of training
b. Ability to handle modern office equipment
c. Working and environmental condition
d. Motivation
e. Experience and interest
f. Marital status
Evidently, the role of effective communication was not included in the above list of prove, it is often neglected. However, this study is poised to reveal the significance and role of effective communication on the work of a secretary.
In fact, it can be regarded as a wheel on which the performance and productivity of the secretary rotates. It is a SINE QUA NON to efficiency. The researcher will therefore write and emphasize effective communicator as an important factor in the performance and productivity of secretary.
1.2 STATEMENT OF THE PROBLEM
Lack of effective communication is very critical problem in the performance and productivity of a secretary. To say the least, effective communication is not the only factor for increased productivity, but when neglected, it will spell out divesting consequences on both performance and productivity.
Therefore, the researcher will endeavor to give a detailed view on the role of effective communication in the performance and productivity of a secretary. But then there are some probing questions about communications and the secretary need to be asked in this study.
Firstly, did secretary necessarily need a communication experts for her to perform? Is this knowledge and proficiency in typewriting and shorthand not enough to ensure efficient performance? Why is effective communication necessary for his/her good performance? The researcher will undoubtedly do justice to these vital questions as she tries to determine the role of effective communication in the performance and productivity of a secretary.
1.3 PURPOSE OF THE STUDY
This study is aimed at finding out the role of effective communication in he performance and productivity of a secretary.
The purpose therefore are as follows:
1. To find out the effects of effective communication in the performance and productivity of a secretary.
2. To highlight factors that aids effective communications.
3. To identify the problems that may hinder effective communication.
4. To identify how effective communication can aid performance and productivity in secretarial duties.
5. To know if organization do give adequate attention to effective communication.
6. To know the importance of effective communication unction
7. To highlight the problems associated with ineffective communication, its relates to secretary performance and productivity.
1.4 DELIMITATION OF THE STUDY
The study is delimited to find out the role of effective communication in the performance and productivity of a secretary in Enugu state Ministry of Finance.
1.5 SIGNIFIOCANCE OF THE STUDY
1. Benefits of effective communication cannot be over emphasized, this is because it help to increase performance and productivity
2. It has been found out that the success or failure of any establishment depends much on information. In as much as the importance of effective communication is effective tool for any organization, there are other factors that will contribute for productivity of any organization.
3. To enhance productivity of any organization good working environment, motivation, qualitative human and material resources should be found in organization.
4. Effective communication helps the secretary to follow laid down procedure and embrace new development and challenges.