ABSTRACT
Electronic banking system has become an important practice among commercial banks in Nigeria. The introduction of this electronic banking has improve banking efficiency in rendering services to customer, It was in line with this that the study aim at examine the impact of electronic banking system in Nigeria. Through the cluster sampling technique, data was collected by means of questionnaires from 40 Unity Bank officers and the result shows that Unity Bank electronic banking guidelines are in line with the CBN electronic banking guideline. The bank has an effective electronic banking system which has improve its customer’s relationship and satisfaction. To this end, It is recommended that the bank information technology training programme should be encourage among the staff of Unity Bank, necessary legal codes banking should be established in order to enhanced growth of the industry.
TABLE OF CONTENTS
CHAPTER ONE: INTRODUCTION
1.1. Background of the Study
1.2. Statement of the Problem
1.3. Objectives of the Study
1.4. Statement of Research Questions
1.5. Research Hypothesis
1.6. Significance of the Study
1.7. Scope of the Study
1.8. Limitation of the Study
1.9. Definition of Terms
1.10. Brief Profile of Unity Bank PLC
CHAPTER TWO: LITERATURE REVIEW
2.1. Introduction
2.2. The View on Electronic Banking
2.3. Electronic Banking and the Common Banking Products
2.3.1. Telephone and PC Banking Products
2.3.2. The Card System
2.3.3. The Automated Teller Machine (ATM)
2.4. The Entry of Nigerian Banks Electronic Banking
2.5. The Emerging Issues in Electronic Banking
2.5.1 Threats of Cyber Crimes on the Nigerian Banking Premises
2.5.2. The Regulatory Challenges
2.5.3. Electronic Banking Profitability and Efficiency
2.5.4. Bank Customers Relationship
2.5.5. Operations of Financial Institution
CHAPTER THREE: RESEARCH METHODOLOGY
3.1. Introduction
3.2. Population of Study
3.3. Sampling Techniques
3.4. Sample Size
3.5. Sources of Data
3.6. Method of Data Analysis
3.6.1 Test of Hypothesis and Inference
3.6.2. Decision Rule and Justification
CHAPTER FOUR: DATA ANALYSIS AND DISCUSSION OF FINDINGS
4.1. Introduction
4.2. Presentation and Analysis of Data
4.3. Discussion of finding
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMEDATIONS
5.1. Summary of the Study
5.2. Conclusion
5.3. Recommendations
REFERENCES– Bibliography
APPENDIX – Proposed Research Questionnaire
CHAPTER ONE INTRODUCTION
1.1. Background of the Study
The new millennium brought with it new possibilities in terms of information access and availability simultaneously, introducing new challenges in protecting sensitive information from some eyes while making it available to others. Today’s business environment is extremely dynamic and experience rapid changes as a result of technological improvement, increased awareness and demands Banks to serve their customers electronically. Banks have traditionally been in the forefront of harnessing technology to improve their products and services.
The Banking industry of the 21st century operates in a complex and competitive environment characterized by these changing conditions and highly unpredictable economic climate. Information and Communication Technology (ICT) is at the centre of this global change curve of Electronic Banking System in Nigeria today. (Stevens 2002). Assert that they have over the time, been using electronic and telecommunication networks for delivering a wide range of value added products and services, managers in Banking industry in Nigeria cannot ignore Information Systems because they play a critical impact in current Banking system, they point out that the entire cash flow of most fortune Banks are linked to Information System.
The application of information and communication technology concepts, techniques, policies and implementation strategies to banking services has become a subject of fundamental importance and concerns to all Banks and indeed a prerequisite for local and global competitiveness Banking.
The advancement in Technology has played an important role in improving service delivery standards in the Banking industry. In its simplest form, Automated Teller Machines (ATMs) and deposit machines now allow consumers carry out banking transactions beyond banking hours.
With online banking, individuals can check their account balances and make payments without having to go to the bank hall. This is gradually creating a cashless society where consumers no longer have to pay for all their purchases with hard cash. For example: bank customers can pay for airline tickets and subscribe 1to initial public offerings by transferring the money directly from their accounts, or pay for various gods and services by electronic transfers of credit to the sellers account. As most people now own mobile phones, banks have also introduced mobile banking to cater for customers who are always on the move. Mobile banking allows individuals to check their account balances and make fund transfers using their mobile phones. This was popularized by First Atlantic Bank (now First Inland Bank) through its “Flash me cash” product Customers can also recharge their mobile phones via SMS. E-Banking has made banking transactions easier around the World and it is fast gaining acceptance in Nigeria.