CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
In every organization whether profit and non-profit making organization, motivation is inevitable because it is an essential tool which enhances the productivity of workers. It can be defined as process of stimulating people to action in order to achieve the desired goal. It is a synthesis of how employees think and feels about their job, their working condition, their supervisor, their organization and their fellow workers.
A closer look at the Guaranty Trust Bank Ogui road Enugu reveals a lot of punctualities and good working attitude among the employees. The work attitude of employees of Guaranty Trust bank is so much desirable. The organization strives towards meeting customers expectations. The study is based on the hierarchy of need theory developed by Abraham Maslow starting in ascending order of importance. The basic need are the physiological need, security or safety needs, affliction or acceptance, esteem or self actualization. Motivation generally is the overall provision of those individual needs that spared them to enter into an organization. Such need as the need for higher pay, a prestigious title in an office and host of other things that give people a reason to perform
Robert C. Apple, by his book “ Modern business administration “ defines Motivation as the way urges, aspiration drive and need of human beings are directed and explain their behaviour. According to him, motivation may simply be described as keenness for a particular pattern in behaviour
Harchet (1989) said that motivation is understanding the needs or urges which prompt people to do things and provide a way of helping them satisfy these through the organization while at the same time harnessing contribution to satisfy the organizational needs. The foundational principle of the need theory are that until the basic need are satisfy in the degree necessary to maintain life other needs would not motivate people
Motivation vary with individual, some people would be reasonably satisfied with a level of motivation while another person will be inadequate.
Motivation of employees in essence increase their morals, thereby leading to the company’s high productivity.
1.2 STATEEMENT OF THE PROBLEM
Presently, our country Nigeria is going through economic crisis, companies and factories are being closed down, others are just able to keep their hands above waters. Inspite of these economic tumult, it is astonishing to see a company in our environment waving from strength to strength, increasing its productivity capacity and ability from year to year. Such a company is the Guaranty Trust Bank (GTB). It is a well known fact that the productivity or service of any company or group is tied to the amount of motivation which the workers receive.
It is very perplexing that Guaranty Trust Bank is waxing from strength to strength in the same environment where other companies are nearing extinction as a result of economic crisis. This is the crux of the matter which this study is to crack
1.3 PURPOSE OF THE STUDY
– The purpose of this study is to investigate the techniques used by Guaranty Trust Bank Ogui Road Enugu in motivating their workers.
– To find out how effective the techniques are
– To examine the motivating methods
– To find the extent motivation has contributed to the organizational peace.
– To find out how lack of proper motivation can hinder an organization in carrying out his objective
1.4 SIGNIFICANCE OF THE STUDY
The findings of this study would be useful to the employers in other business sector, as a guide to the formulation of policies relating to workers welfare. It would help them formulate strategies that improve the welfare of their workers there making them more productive
The study when completed would also be of importance to allied writers and researchers so that they will realize the importance of motivation in an organization and how it helps to improve the productivity of workers
Finally, it will be of assistance to the government in formulating and periodically reviewing other various policies and plans especially as it affects workers in Nigeria.