CHAPTER ONE
1.0 INTRODUCTION
Conflict is a struggle or contest, when workers and management have incompatible, conflicting or irreconcilable views or issue that could lead to conflicting tendencies are not new to industries organization. Conflicting is normal and it is positive as well as negative. It is unethical to find organisations without conflicts, or conflicting issues.
Industrial conflict many be defined as the inability of labour and management to reach agreement on any issue connected with the object of employer – employees interaction. Conflicts many be caused within the enterprise (internal) or outside it (external). Internal sources refer to the inability of employers and employees to obtain maximal share of the industrial cake, the conflicting needs of all three and various forms of employers grievances of complaints about individual employees or the work group.
Most important is the inability of the employer to satisfy the workers various needs, submission to mechanical control and alienation. Other issues are connected with misinterpretation or non-implementation of the collective agreements.
External source of conflicts include governments industrial and economic policies, the nature of labour legislation, unpatriotic and unethical behaviour of the political and economic classes, national economic management and general distribution of wealth and power in the society.
1.1 OBJECTIVES OF THE STUDY
The objective of this study is stated below as follows:
1. To critically examine the causes of conflict within the management of an organization.
2. To identify the sources of conflict in management.
3. To analyse how conflict can be managed in an organisation.