CHAPTER ONE
1.1 INTRODUCTION
An organization is a group of people working
together to achieve a common goal and communication is a vital part of that
process. Indeed, communication must occur before a common goal could even be
established. And a group of people must interact, that’s, they must communicate
their needs, thought, plans, expertise and soon. Obey (2003) stated that
communication is
the means by which information is shared, activities are coordinated, and
decision making is coordinated understand how communication works in business
and how to communicate competently in an organization will help one to
participate more efficiently in every aspect of business.
Business has become truly global and the electronic
age has made instantaneous communication possible the ability to keep up with
these changes and to understand them defines our success as business
professionals but communication is also much more than just the spoke or
written word it is the process through which are exchange in formation with the
world around us, we use communication skill in every aspect of our lives at
work with family and friends even with our selves.
Business
depends on communication. Lecher (2000) emphasizes that
People must communicate to plan products hire,
train and motivate workers coordinate manufacturing and delivery persuade
customers to buy, and bill them for sale. Indeed, for many business and none.
Profit and government organization, the product is information or service
rather than something tangible,
Information and service are created and delivered by
communication
In
every organization, communication is the way people get their point across and
get work done. Communication takes many form face to face or telephone
conversation informed meeting e-mail message, letters, memos and reports All of
these methods are form of verbal communication, or communication that used
word, Non-verbal communication does not use word pictures, computer graphic and
company Lagos are non-verbal for the purpose of this research work emphasis
will be laid on electronic communication, such as electronic mail voice mail,
video conferencing bill board, fax and other computer wares.
1.2
STATEMENT
OF THE PROBLEM
This research work will take a article look at the
effects of electronic communication on the efficiency of an organization as
part of the over all communication cannot afford to cationic we are a wired
world.
1.3
RESEACH
QUESTIONS
This
research would attempt to provide answers to the following questions
1
What is generally
referred to as electronic communication?
2
Why should an
organization make use of electronic communication
3
To what extent has
electronic communication been able to facilitate the effectiveness of a
business?
4
What kind of electronic
communication devices are required in commercial organization?
5
What are the
constraints or challenges being faced in utility electronic communication?
6
Can an organization
afford not to deploy electronic communication for its operation?
7
What are the likely
consequence of not include electronic communication as part of the media used
by a commercial organization?
1.4 THE SIGNIFICANCE OF THE STUDY
The whole concept of commercial organization is
built around the process of communication. Without some form of communication,
an organization will permanently be in a state confusion. This project is
significant in the sense that it is geared toward investigating how electronic
communication as part of the overall communication media of an organization can
galvanize the enterprise towards efficiency.
1.5
THE
NEED FOR THE STUDY.
There is no doubt that Information and communication
Technology has transformed the way business is transacted world wide this type
of project this become a necessity as it is poised to distill current literature
on electronic communication and there by contribute to the frontiers of
knowledge in the very important domain. It is also timely as most commercial
organization which are yet to be wired with the world would appreciate why the
world not wait for them.
1.6 DELIMITATION
The study would be limited to the import of
electronic communication on the efficiency at an organization there would be no
attempt, whatsoever, to go beyond this scope.
1.7
LIMITATION
Conducting a research and writing a project is usually
disables by contain constraints Inadequate of time as a result of other
commitments is one, back of the financial resource is another also the dearth
of textbooks in this area and the likely uncooperative attitude of respondents
are others. However, ever y effort. Has been
made to ensure that all there do not impact negatively on an in adept
study.