How do I contact Ubisoft by email?
AccountSupport@ubi.com is our account support mailing email. Please send us a direct message with your account username and email address.
How do I report a problem to Ubisoft?
You can do this by selecting the Display all issues tab and using the search bar. Select Report an issue at the top of your screen.
How long does it take Ubisoft support to respond?
It normally takes 48 hours for a response, but this can be longer during busy periods.
How do you open a Ubisoft support case?
You will first need to log into your Ubisoft account. To do this, scroll to the bottom of the home page, and click Sign In to Open a Support Case. 2. Type in the email and password associated with your Ubisoft account, and click Log In.
How do I send a message to Ubisoft?
Select the Options button at the top right of the screen. In the drop-down menu, select Go To: Contact Support. You will now see the Open a Support Case page. Select Email Us for a support ticket or Start Chat for a live chat within the listed hours of operation.
Does Ubisoft live chat work?
Live chat support is the best way to get help fast, and our support specialists are available to help you from 9:30 am – 2:30 am ET, 7 days a week. You can either start a live chat for a new issue or start a live chat for one of your existing cases.
What company owns Ubisoft?
Its video game franchises include Rayman, Rabbids, Prince of Persia, Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, and the Tom Clancy’s series.
Ubisoft.
| Logo since May 2017 | |
|---|---|
| Administrative headquarters in Montreuil | |
| Owner | Guillemot family (18.5%) |
| Number of employees | 18,045 (2020) |
How do I make suggestions to Ubisoft?
Ubisoft Support on Twitter: “For any ideas or suggestions, we suggest posting to the forums at https://t.co/YLhjmRncBc where it gets documented :)… “
How do I recover my Ubisoft account?
Ubisoft Account Recovery (Text Message)
- Please login to your Ubisoft account through the Account Management website.
- Navigate to the Security page.
- Select Add next to Recovery phone number.
- Enter your phone number.
- Click Add.
- Enter the security number sent to your mobile number.
- Click Submit.
Why can’t I log into my Ubisoft account?
Additionally, if you are having trouble signing into your Ubisoft account on one of our sites, please try clearing your cookies and cache, utilizing an incognito or private browsing window, or using a different browser altogether.
What do I do if I forgot my Ubisoft email?
If you’ve lost access to your email address, the Ubisoft support team will need to go over some security questions with you, and once those are answered, a new email address can be added to your account. It was the right thing to do to submit a ticket, but you also have the option of using the telephone if you wish to.
Can you log into Ubisoft with username?
You are automatically logged into your Ubisoft account when launching a game or accessing the Ubisoft Connect app on your Xbox One dashboard. Your Username, Avatar, and Units balance, will stay the same. You will be able to start redeeming Rewards for your Xbox One games right away!
How do I relink my Ubisoft account?
How to Relink a Previously Unlinked Account
- Go to the Account Management website.
- Hover over the name of the account you want to relink and click on Relink.
- Finalize the relinking process with a redirection to Xbox Live/PSN.
How do I log into my Ubisoft account on ps4?
It is also possible to link your console account on our Account Management website:
- Navigate to the Account Management website.
- Click on the Log In button.
- Click on the Xbox or PlayStation logo for the console account you are trying to link.
- When prompted, log in to your console account.
- Log in to your Ubisoft account.
Does Ubisoft work on PS4?
Yes, you could use the same Uplay account, however, you would have separate characters. Since the PS4 and PC games are played on different servers and the characters are housed on the server side, they would not be one and the same. Even though your Uplay account is.
Is a Ubisoft account free?
Ubisoft Connect is a free service, all you need is a Ubisoft account.
What Ubisoft account is my PS4 linked to?
The reference account is the console account (PlayStation Network, Xbox Live, Switch, Stadia) that is linked to your Ubisoft account.
Can you unlink Ubisoft accounts?
Over time, you may decide to unlink one of your external accounts from your Ubisoft account, which will break the link between the two accounts. Note that you will still be able to retrieve your data if you relink your account in the future.
Can you merge Ubisoft accounts?
We currently do not support the ability to merge Ubisoft accounts. However, under certain circumstances, we may be able to transfer your game to your other Ubisoft account. We are unable to transfer any in-game content or in-game progress.
Does PlayStation have Ubisoft?
To unlock a Ubisoft Connect reward on PlayStation 4: Launch your game. Open the Ubisoft Connect overlay from the main menu.
Why does it say Ubisoft services unavailable?
This message appears when Ubisoft Connect is unable to connect to the service and can happen for a number of reasons. First you should: Check our social media channels (Facebook and Twitter) or the news banners on our support page to see if there is an ongoing degradation of online services.
Do you need a Ubisoft account to play Rainbow Six siege on ps4?
To use cross-play and cross-progression features, it’s necessary to have a Ubisoft account. If you play on console or any Cloud platform, it is also necessary that you link your Ubisoft account to the console/platform account that you‘re using.