What happens if StubHub seller doesn’t send tickets?
Some teams, venues, or artists put delivery delays on tickets issued to original buyers. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. If it’s past 10 AM on the day of your event and you don’t have the tickets, please contact us.
Can you get scammed on StubHub?
Stubhub usually takes 10% from the sale of each ticket, while the reseller takes 90% of the sale. Yes, Stubhub is legit. I have bought plenty of tickets from Stubhub over the years without issue. However, Stubhub is a secondary ticket market, which means you will likely not pay face value for the tickets.
How do I contact StubHub for refund?
Dial +1 (866) 788-2482. Wait for a StubHub representative to reach you.
The Stubhub Refunds by Email
- Draft your request carefully (including the reason you want a refund and the evidence you can provide)
- Send your email to customerservice@stubhub.com.
- Be patient until you get a response.
How do I report a StubHub issue?
Go to My Account. On the ‘Sales’ page go to the ‘Open sales’ tab. Under the ‘Status & action’ column, click the ‘Report an issue‘ link. Let us know that you need to change the date you’ll have your tickets and then let us know when you’ll be ready to send them.
How long does it take for StubHub to refund?
It is taking Stubhub about 120 days to process refunds. Note that Stubhub is only offering cash refunds in 14 states – CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN – otherwise they are just offering credit vouchers for 120% of purchase price.
Is StubHub guaranteed?
FanProtectTM means every order is 100% guaranteed
BUY TICKETS WITH CONFIDENCE: Get valid tickets to any event or your money back. We go out of our way to find replacement tickets if there is an issue with your order.
Why is StubHub not giving refunds?
StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no–refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. Customers complained to the press and filed lawsuits.
Does StubHub verify tickets?
We have many processes on the backend (from reviewing for scans, accounts, etc.) to ensure you’re good to go. We can’t always fully confirm but we have your back no matter what with our FanProtect Guarantee.
Will StubHub refund my tickets?
Customers can keep their credits if they like. StubHub won’t offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled – only credits. The credits are valid through the end of 2022. StubHub offers the retroactive refunds because the live events industry is opening back up.
Why are my tickets not showing up on StubHub?
Re: Tickets not showing up
It’s possible that the telephone number was entered incorrectly and that info isn’t matching up with what we have in the system.
Can you cancel a StubHub sale?
Since StubHub is a marketplace for fans to buy and sell tickets, we can‘t cancel orders. Resell them on StubHub and give someone else the chance to go.
What happens if I dont pay StubHub?
It will go to collections unless you pay it, probably credit reporting. You need to decide if your “principles” are worth damaging your credit.
Is there a customer service number for StubHub?
StubHub/Customer service
What is the difference between delete and deactivate on StubHub?
Deactivating a listing: The listing and its info is hidden to everyone but you in your StubHub account. Deleting a listing: You remove all listing info from StubHub. You can’t undo this action.
How do I cancel my StubHub account?
Deleting and deactivating listings
- Go to My Account.
- Under ‘Selling tickets’, click ‘Listings’ to view your current listings. You can only delete or deactivate active listings.
- Select the check box next to the listing or listings you’d like to delete and then click ‘Delete‘ or ‘Deactivate‘.
Can you relist tickets on StubHub?
Absolutely! You‘re welcome to relist any tickets you purchased with us and can price them for however much you‘d like. Go to “My Tickets > Orders > Resell tickets” to have all the details automatically filled in!
How do I permanently delete my StubHub account?
According to comments left by users in the customer service section, you should log in and delete all the information you don’t want on the site anymore (mainly payment options). If you still want the account deactivated for good call Customer Support at 1-866-STUBHUB to have them do it for you.
How do I change my StubHub email?
Changing your default email address or phone number Print
- Go to ‘Profile’ then Settings.
- Click the ‘Contact’ tab.
- Click the pencil next to the ‘Primary contact address’
- Update the email and/or phone number and ‘Save’
How do I change my credit card info on StubHub?
To change how you bought tickets on StubHub, make sure both payment methods are on file.
- Go to ‘Profile’ then Settings.
- Under ‘Payment options for buying tickets’ click ‘Add a new payment option’
- Follow the steps.
- Once the new payment method is in your account, contact us and we’ll switch your payment.
How do I unsubscribe from StubHub emails?
Click the ‘Edit Price Alerts’ button to delete existing Price Alerts in My Account. Click ‘Unsubscribe‘ if you don’t want us to send Price Alerts, FanCodes, special offers, or other marketing communications to undefined.