How to contact centrelink quickly

Call the myGov helpdesk on 13 23 07, select Option 1. From outside Australia, call the helpdesk on +61 1300 1MYGOV (1300 169 468), select Option 1.
And if you do persist with trying to phone Centrelink – an insider tells us that the best times to call are either:
  • at 8am – the moment their lines open!
  • or around 3pm, as this is when loads of parents are out on the school run.
Self service You can do most of your Centrelink, Medicare and Child Support business with us online or by self service. Feedback We value your feedback.
To use this service, you can call us on 1800 810 586. A tele-typewriter phone is required to access this service.
Centrelink. You can connect with us on social media. Fax us on 1300 786 102.
your Child Support Reference Number.
  1. Step 1: sign in to myGov. Go to myGov and sign in. Select either: Services.
  2. Step 2: link a new service. Select I have a linking code, then select Next.
  3. Step 3: enter your linking code. Enter your Linking Code. Select which service you want to link to from the drop down menu.
You need a myGov account to set up and use your Centrelink online account. If you don’t have a myGov account, it’s easy to create an account.
You can register for phone self service over the phone or in person. To register either: call the Centrelink Phone Self Service Line. visit a service centre.
2.Make your application
  1. Sign in to myGov and go to Centrelink.
  2. Select Apply for Advance.
  3. We’ll tell you if you’re eligible to apply or not. If you’re eligible select Get Started.
  4. Follow the steps to apply. Each screen has information to help you complete the application.
  5. Submit your application.
Using the Express Plus Centrelink mobile app

Sign in to the Express Plus Centrelink mobile app using your myGov PIN. Select Appointment from the home screen.

Centrelink Regular Business Hours

Weekdays: The customer service department is open Monday – Friday: 8:30 am – 4:30 pm. Weekends: The customer service department is on Saturday – Sunday: Closed.

You can phone the call centre to speak to us about Centrelink payments and services for free.
Centrelink on Twitter: “@genzy8 You can request a call back thru ‘Message Us’ on this page: bit.ly/m2BWoQ Family Assistance call centre is also open til 8pm.”
When you call to make an appointment, we‘ll try to help you first. We may offer to help you to use self service. If you still need to visit us, you can choose an appointment from the available times at your local service centre. Our service centre staff also book appointments.
Appointments. If you need to make an appointment to meet personally with a member of Centrelink staff then use the Call Centre number 13 10 21 to arrange the appointment. Ensure that you are punctual for Centrelink appointments.
When you hit Submit, you’ll see your claim in your Centrelink online account will have the status Submitted. This will tell you that you’ve finished your claim. The next time you check the status of your claim, it will be In progress. This means your claim is with us to process.
3.Start your application
  1. Sign in to myGov and go to Centrelink.
  2. Select Payment and Claims from the menu, then Claims, then Assurance of Support. Read about your obligations.
  3. Answer all the questions. Each screen has information to help you complete the application.
  4. Submit your application.
Payments you can claim include: Mobility Allowance. JobSeeker Payment. Essential Medical Equipment.

Payments you can claim include:

  • Child Care Subsidy.
  • Stillborn Baby Payment.
  • Dad and Partner Pay.
  • Family Tax Benefit.
  • Parental Leave Pay.
  • Parenting Payment.
  • Single Income Family Supplement.
You may need to tell us your: partner details, including citizenship, study, work and income details. separation details.

We may ask you to give us or confirm your:

  • planned and previous course details.
  • scholarship details.
  • enrolment details or fee receipts.
  • course acceptance notices.
  • academic transcripts.
If you quit your job, Centrelink may decide you are ‘voluntarily unemployed’ and you may have to wait eight weeks before you get paid. You won’t have to wait though if Centrelink decides the work was unsuitable or that quitting your job was reasonable in the circumstances.
suitable paid work for at least 15 hours per fortnight in the first 12 months you‘re on a payment. voluntary work of no more than 15 hours per fortnight in the first 12 months you‘re on a payment.
You can expect to hear from us within 21 days of submitting your claim. It’s best to submit your claim as soon as possible after your circumstances change. This way there may be less time between your last payment from your employer and your first payment from us.
We‘ll start to reduce your payment if your income is over $437 a fortnight. The Income Bank can help you keep more of your payment. You can get credits if your income is less than $437 a fortnight. Then you can use the credits when you earn more than $437 in a different fortnight.
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