How to contact best buy

If you are a customer, please click here for Help Topics or call Customer Care at 1-888-BEST–BUY (1-888-237-8289).

Refund method and timing

For returns by mail, once we receive your return, we will process it within 7–10 business days. Depending on your bank’s processing time, it may take up to 7 days after we process the return to reflect on your account.

If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair. You can return or exchange almost everything within 15 days for a full refund. Simply bring your item(s) to us with all contents and packaging, and proof of purchase, and we will process your return or exchange.

Best Buy’s return policy has a standard return policy of 15 days from the date of purchase. Items eligible for a full refund and exchange with a receipt; without a receipt, the item can be exchanged. For items like cell phones and devices that require activation, the return period is 14 days.

Best Buy’s return policy says most products can be returned within 15 days for a refund or exchange, but the company doesn’t always follow its own policy.

The Best Buy Return Policy Simplified

Depending on your Elite membership status and level, you have 14 to 45 days to return or exchange your items. Save your receipt or packing slip and all original packaging to receive a full refund on most items.

Restocking fees.

A restocking fee of 15% of the item’s purchase price applies to drones, DSLR cameras and lenses, mirrorless cameras and lenses, leg and body recovery systems, premium camcorders, projectors, projector screens, and special-order products.

Refunds are processed immediately by the store, but can take up to 5-7 business days to show up in your account depending on your bank and how long they hold it for to verify the funds. Best Buy has no control over how long this takes as it is dependent on your bank.

In terms of how long it takes for your refund to process, once a return has been initiated, Best Buy releases the funds to your financial institution within minutes. It is then up to your bank to process the refund and place the funds back into your account.

Check That Store’s Policy

Many stores don’t actually care about having a receipt—Wal-Mart, for example, will let you get cash back for anything under $25, and store credit for anything above that—no receipt necessary. Target, on the other hand, can look up any purchase using your credit card or gift card.

If we drop the price of an item we sold you at any time before its scheduled delivery date, we will refund 100% of the difference, including tax. To receive the lower price, you must call 1-888-BEST BUY (1-888-237-8289). Price matching cannot be processed in our stores or via email.

With Best Buy Price Match, you can get a refund up to 30 days after your purchase! I do a lot of online shopping online during the holidays. Plus they let you price match any competitor’s pricing if you can find a better price.

If you spot a lower price within a few weeks of purchase, you’ll often be able to get the difference refunded by going directly to the retailer. While some retailers match competitors’ prices before purchase and only their own prices afterward, Target will match select competitors’ prices up to 14 days after you buy.

If we lower our in-store, online or app price during the return and exchange period, we will match our lower price, upon request. Our Price Match Guarantee covers new items (excludes clearance and open-box items).

You can also haggle for a lower price if you find an item on a store shelf that has damaged packaging. “If the box is dented, ripped or been opened, you can negotiate the price down,” says Fobes of PennyPinchinMom.com. “Start at asking for a 25% discount and see what happens.

At the time of purchase, we match the prices of key online and local competitors for thousands of items. If an item you purchased goes on sale at Best Buy within your return and exchange period, we’ll gladly refund you the difference in price, upon request.

So, for instance, if you want to buy a tablet, and a nearby Walmart store is selling it for less than your local Best Buy, Best Buy will match Walmart’s price. Best Buy also promises to match prices offered at warehouse clubs, as long as they’re local.