How can I get hold of ASOS?
Contact ASOS customer service representatives by calling their London office phone number 0207 756 1000 for their returns process, for clothing sales and to redeem an online voucher code.
Does ASOS have a live chat?
So we have the friendliest customer care advisors ever working 24/7 to answer your queries (on Facebook, Twitter, live chat, email, Instagram… you name it) – getting back to you asap.
How can I call ASOS?
Do you have a phone number? Online is what we do best at ASOS as this way, we can best handle your customer care enquiries. By visiting our live chat page, you will be able to have your queries resolved quicker. We don’t have a call centre, so we’re not set up for a high volume of telephone calls.
Can I cancel an ASOS return?
If only part of your order is returned, any delivery charge you paid won’t be refunded. We need written confirmation of cancellation from you, so you’ll need to get in touch using any of our available contact options to let us know you’d like to cancel your order under the Consumer Contracts Regulations 2013.
Why can’t I cancel my ASOS order?
Go to My orders and select the order you’re looking to cancel. If the button next to an order says Cancel/View, you still have time to cancel by clicking the button. Your order status will change to Cancelled. If the Cancel button is not available, it’s too late for you or our Customer Care team to cancel your order.
Does ASOS give refunds?
Your delivery charge will be refunded in some circumstances, for example if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations.
How long does ASOS take to refund?
Refunds can take up to 10 working days to show in your account. Keep hold of your proof of postage – we may need to see it at a later date. Find out how to track your return here.
Where is my ASOS refund?
Once it has we’ll drop you an email to confirm we’ve received your returned parcel and the details of your refund. Once you receive this email, it can take up to 10 business days for the funds to reach your account, depending on your payment provider.
What does ASOS do with returns?
“We have a zero landfill policy”, she revealed in an Instagram post earlier this week, “and 97% of our returns go on to be resold. The remaining 3% is sent to brand partners to be recycled or reused so that it can go on to live a happy second life.”
Are Returned clothes resold ASOS?
Jess explained ASOS has a zero landfill policy and 97 per cent of the returns go on to be resold. The remaining three per cent are sent to ASOS’s partners so it can be reused and recycled.
Are Returned clothes resold?
Any returned garments in a saleable condition are resold to prevent any negative environmental impact and our returns rate is much much lower than the industry average because we have very happy customers!
How strict are ASOS with returns?
In most cases, returns will be totally fine. Acceptable reasons would be if the clothes don’t fit, or if you simply don’t like them in person compared to what they looked like on the website. As long as the item is still in its original condition, ASOS accepts the returns for free.
Is ASOS a trustworthy site?
ASOS certainly is legit and safe to use for purchasing fashionable clothing, shoes, and even maternity wear. It also provides the advantage of finding unique labels that may not be accessible from anywhere else in the world.