Epoch Payment Solutions provides billing and customer service support to thousands of websites. The company was founded in 1996. The headquarters are located in Santa Monica, CA. The company offers a third-party billing and customer service solution to companies throughout the world.
Epoch has thousands of websites that they handle customer service and billing for. You may see Epoch.com on your billing statement. This could be true if you signed up for an online adult-based or dating website. Epoch Payment Solutions handle the billing and payment processing for various websites. Instead of dealing with the company directly, you will deal with Epoch to go over payment details as well as customer service questions or concerns. You will need to know your member ID when contacting Epoch. A member ID is a number that is attached to your purchase record. You would have received this via email once you paid for your membership. When contacting customer service, you can provide this membership ID to the agent, and the agent will then be able to access your account. If you need help finding your account information, you can enter in two of either your email address, username, card number, or membership ID. Your account details will then be generated. If you have questions regarding billing or need general customer service help, feel free to contact Epoch directly. Epoch’s staff is available 24/7 and can be reached via Skype, live chat, phone, or email. The staff can also help with technical difficulties, such as video streaming and login errors.
If you need to cancel a membership that is being billed by Epoch, we got you covered. We have compiled together a how-to guide detailing how to contact Epoch and what information you will need to effectively cancel your subscription. Please continue reading this page and follow the cancellation details as listed in the guide.