How to cancel your CBS All Access account

About CBS All Access

CBS All Access is an over-the-top streaming service offered by CBS. The service is owned by CBS Interactive. It was first introduced in October 2014. The service currently has over 2.5 million subscribers. CBS All Access is available in the United States, Canada, and Australia. The company is located in New York City, New York. Currently, the service is only available in English. The CBS Interactive headquarters are located in San Francisco, CA. The CEO of the company is Jim Lanzone.

With CBS All Access, you can stream and view up to 10,000 episodes of your favorite CBS shows, including NCIS, The Young and The Restless, and Madam Secretary. There are also new comedies and dramas on the app, allowing you to binge watch your favorite television shows. You will also have exclusive access to CBS Originals, including Star Trek: Discover, The Good Fight, Tell Me A Story, One Dollar, Strange Angel, and No Activity. You can stream live television on the CBS All Access App, allowing you to view sports, award shows, and news coverage as it broadcasts live on the CBS channel. CBS All Access is available to watch anytime and anywhere on almost all devices including Apple TV, Android, Google Chromecast, FireTV, iPad, iPhone, PS4, Roku, Samsung, VIZIO, Windows 10, and Xbox. With the app, you can enjoy CBS All Access in high-definition, allowing you to view crystal-clear showings of your favorite television shows. You can view CBS All Access with Limited Commercials for $5.99 per month. If you want the Commercial-Free plan, it is $9.99 per month. Both memberships come with a free one-week trial, allowing you to try the service before you purchase a full month plan.

If you would like to cancel CBS All Access, you can view the cancellation instructions below. We have included some detailed steps for you to follow and effectively cancel your CBS All Access subscription.

Some Account Information You Might Need

We’ve found that the following information might be needed when you use the below methods to cancel.
First Name
Last Name
Phone Number
Email Address
Username
Password
Billing Address
City
State/Province/Region
ZIP/Postal Code
Country
Reason for Cancellation
Last 4 Digits of Card
Date of Last Charge
Amount of Last Charge

How to Cancel CBS All Access by Login

Step 1. Navigate your internet browser to https://www.cbs.com/all-access
Step 2. You’ll need to login with email and password
Step 3. Click on the arrow next to your name in the top corner
Step 4. Select “CBS All Access Account”
Step 5. By scrolling up, find “Cancel my subscription” and click it
Step 6. Fill out the page with your information where it requested to do so and follow the prompts carefully to ensure that you cancel
Step 7. Click on “Complete cancellation”
Step 8. Retain the confirmation information you’re given

How to Cancel CBS All Access by Phone (Live Agent)

Step 1. Contact the business at 888-274-5343
Step 2. Advise the representative that you want to cancel your account
Step 3. Provide the agent with your account info
Step 4. Ask for a verbal confirmation code or email as proof of your cancellation
Step 5. Ask the representative if you will be charged again
Step 6. Retain the confirmation information you’re given
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