What happens if seller never ships StockX?
If something happens and your item can’t be delivered within a reasonable amount of time, we will attempt to find you another one at no additional cost. If we are unable to do so we will provide you with a full refund, which is typically processed in 3-5 business days to the original payment method used.
How do I cancel an order as a seller?
In Seller Hub, go to Orders; or in My eBay, go to Sold. Find the transaction you want to cancel, and from More actions, select Cancel this order. Choose a reason for the cancellation and then select Continue to finish.
Can you refund StockX?
Are returns or exchanges allowed? Due to the anonymous nature of our live market, we are unable to offer returns, exchanges or swaps – including if you ordered the wrong size. The good news is you can always resell with us if you no longer want your item.
Do StockX sell fake shoes?
I’m not saying that StockX’s verification team is right all the time, after all, they must be checking thousands of sneakers every day, and sometimes they might be having a bad day and let through a couple of fakes. Therefore, it’s safe to say that 9 times out of 10, StockX gets it absolutely right.
Can I cancel a pending order on StockX?
StockX truly makes an effort to authenticate everything and accept only products in deadstock condition. But with that guarantee comes a lot of rules on how you sell and buy via StockX. This also means that once you order an item on StockX, you can‘t cancel it.
Does StockX have customer service?
While most of your questions can be answered in our Help Center, we do have a team dedicated to helping you with your recent purchase or sale. You can connect with us on our contact us page or via Chat. Customer Service Hours of Operation are 4 a.m. – 9 p.m. EST, 7 days a week.
How long does StockX seller have to ship?
Sellers have 2 business days to ship the goods to a StockX authentication center. 15% delay penalties apply otherwise.
How do I unlock my StockX account?
All you have to do is search for an email from StockX titled: An alert regarding your account and follow the instructions to unblock your account.
Can you get scammed on StockX?
The website acts as a middleman between buyers and sellers, making otherwise potentially shady resale market transactions safe and secure. StockX authenticates all products before they’re sent to you, so you never have to worry about scammers and fake items.
Why am I locked out of my StockX account?
If you attempt to log into your account with the incorrect password more than 5 times, the system will automatically lock you out as a safety precaution. We will send an email directly to your login email address with a link to unlock your account: By clicking on the link in that email, you can unlock your account.
What do I do if my StockX account is locked?
In order to reset your StockX account password, visit your account settings page and select reset password. You can also select reset password from the login page. Once you have selected this option, an email will be sent to your email account associated with your StockX account, allowing you to update your password.
How do I stop emails from StockX?
You can manage your email notifications under My Account > Settings > Notifications. If you unsubscribe directly from an email, it will remove you from that particular subscription, but not from all StockX communications. If the toggle next to a notification is green, you will receive messaging.
How do I stop receiving emails from StockX?
Pretty sure you can click on the email and hit “unsubscribe” at the bottom.
Why can’t I change my address on StockX?
Due to the way transactions occur on StockX, we cannot change shipping addresses once an order has been confirmed. Although we cannot change your address, there are a few different delivery options available from our carriers that may help.
Why is StockX saying my address is invalid?
If your shipping address is not being accepted, it could be that the system is recognizing it as invalid. We recommend checking that your address works with the Some items do have restrictions on delivery and may not be deliverable to a PO Box, which could be causing the invalid address error.
How do I contact StockX?
StockX support email
- StockX Customer Service inquiries: support@stockx.com.
- Alternatively to contact StockX via e-mail use the following StockX contact form.
Why is my shipping address invalid?
If an address contains any incorrect data, it will not match a corresponding address in that database, and is therefore “invalid“. Sometimes, an address will not validate because the address is marked as “vacant” by the USPS.
How can I verify an address with USPS?
Use www.usps.com to check the ZIP Codes in your list. Process your address list through CASS-certified software. Address List Correction Service. You can submit a printout of your list to the Postal Service and we will mark any changes.