Can you trust eDreams?
eDreams has a consumer rating of 1.08 stars from 504 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about eDreams most frequently mention customer service, credit card and return flight problems.
How do I get my money back from eDreams?
Once you have informed us of your need to cancel the flight, we will process the refund and send you an e-mail letting you know how much will be credited to the card you used to purchase the tickets. This credit will be automatic, however, every refund is different and depends on the type of ticket and the airline.
How do I cancel my eDreams booking?
If you wish to order a cancellation or a change through eDreams, please contact us via our Help Centre. These requests cannot be processed by email.
How can I contact eDreams?
Call us on (+44) 20 7660 2213 to make the reservation over the phone. Done!
How do I contact eDreams via email?
If you would like to bring a legal matter to our attention, please send postal correspondence to our address at Vacaciones Edreams SL, Carrer de Bailén, 67-69, 08009 Barcelona, Spain, marked for the attention of “Customer Correspondence – eDreams UK” or please email us at customerservice-en@contact.edreams.com.