FNB Ewallet Services

FNB Ewallet Service is a service that enables an FNB customer to create and fund an electronic store of value from an FNB account, which is accessible to a nominated beneficiary who has a valid South African cellphone number via FNB ATMs, FNB Cellphone Banking, FNB App or FNB Online Banking.

How to send money via eWallet

Sending money via eWallet in South Africa, eWallet allows FNB customers to send money instantly to anyone with a valid South African cellphone number… eWallet is an instant, easy and affordable money transfer service that allows you to send money to anyone.

FNB Cellphone Banking Ewallet

To send money using your cellphone.

• Dial *120*321#
• Select ‘Send Money’
• Select ‘eWallet’

• Select the account you want to send money from
• Key in the cellphone number you want to send to
• Enter the amount you want to send

• Select ‘Yes’ to send an SMS with an ATM PIN to the recipient for easy withdrawal
• Confirm the amount and cellphone number
• To send money using FNB Cellphone Banking you need to be registered for Cellphone Banking.

• To register for Cellphone Banking
• Dial *120*321#, visit any FNB branch or ATM or call the Cellphone Banking helpline on 087 575 9405
• This service excludes Windows 7.5 – 8 operated phones.

FNB Ewallet Withdrawal – At an FNB ATM

1. On your cellphone (if you have not received an SMS with an ATM PIN)

• Dial *120*277# to access the eWallet
• Select ‘Get cash’
• You’ll receive an SMS with an ATM PIN

Note: If you have no airtime, dial *130*277#. This will allow you to buy airtime from the eWallet funds. Next, dial *120*277# to get an ATM PIN.

The SMS will contain the ATM PIN required to get cash. This PIN is valid for 4 hours.

At an FNB ATM after obtaining an ATM PIN

• At the FNB ATM select the green button (Enter/Proceed) OR select ‘Cardless Services’
• Select ‘eWallet Services’
• Key in your cellphone number and select ‘Proceed’

• Key in the ATM PIN you received via SMS
• Select the amount you want to withdraw
• Take your cash

• Make sure your transaction has ended or that you select ‘Cancel’ before leaving the ATM.

*You can also draw cash at other banks’ ATMs, but the free withdrawal that you receive with the Send Money transaction will not apply.

FNB Ewallet Withdrawal – At selected retailers

Using your cellphone (at selected SPAR stores)

• Dial *120*277*4# and follow the steps
• You will automatically receive a one time PIN (OTP) and a reference number on your cellphone (the OTP expires after 30 minutes)

• Tell the cashier the amount you wish to withdraw
• The cashier will ask for your cellphone number
• Enter the OTP you received into the card machine

FNB Ewallet PIN Request – FNB Ewallet PIN Retrieval

How to view your PIN

• STEP 1: Log in to Online Banking using your username and password.
• STEP 2: Select the My Bank Accounts tab.
• STEP 3: Select the My Cards tab.

• STEP 4: Locate the card for which you would like to change the PIN and click the View PIN button.
• STEP 5: Enter your One Time PIN (OTP) and click Submit
• STEP 6: Your PIN details will be displayed and you can click Close to finish.

FNB Ewallet Limit

FNB Ewallet Reversal

Call 087 575 9405 to request a Send Money transaction reversal.

Please note that FNB will not be held liable for money sent to an incorrect cellphone number. Reversals may incur a fee and are not guaranteed.

FNB Ewallet Balance

The FNB eWallet can hold up to R5 000 at any given time, which can be drawn at any FNB ATM or selected retailers. It can also be used to buy prepaid airtime, data, electricity, or to buy goods at your convenience.

FNB Ewallet Fees

FNB Buy Airtime, data, and electricity

1. Using your cellphone

• Dial *120*277#
• Select ‘Prepaid’
• Select ‘Airtime’, ‘Data’ or ‘Electricity’

• For airtime or data, select ‘Me’ or ‘Enter Number’ to use a different cellphone number
• For Electricity, Enter the Meter Number
• Select the amount you wish to buy for

• Select ‘Confirm’

2. Using the FNB Banking App

Airtime + data

• Launch the FNB Banking App
• Select the ‘eWallet’ tab
• Select ‘Buy Prepaid’

• Select ‘Prepaid Airtime & Bundles’
• Choose your network provider and amount
• Enter the cellphone number

• Select ‘Purchase’

Confirm details and select ‘Confirm’

Electricity

• Login to the FNB Banking App
• Select the ‘eWallet’ tab
• Select ‘Buy Prepaid’

• Select ‘Prepaid Electricity’
• Choose the amount
• Enter your meter number

• Select ‘Purchase’
• Confirm details and select ‘Confirm’

FNB Ewallet Contact Details – FNB Ewallet Contact Number

You can contact the eWallet Call Centre on 087 575 9405.

Frequently Asked Questions About FNB Ewallet

How to Unblock FNB Ewallet?

If your FNB Ewallet account is blocked, you can contact the Ewallet call center for more details on how to unblock it.

How can I withdraw funds from my eWallet?

At this time funds can be withdrawn from an eWallet account to your verified bank account.

How to add a bank account to your eWallet follow these steps:

• Log in to your eWallet
• Click My Account > Bank Accounts
• Click “Add New Account”
• Follow the prompts and fill out your bank account information.
• You will receive two small deposits that need to be verified by you confirming that your bank account is valid.
• You’ll be able to use your bank account to payout your eWallet funds once your account has been validated.

How long does eWallet last FNB?

4 hours, the eWallet PIN for FNB is valid for four hours. Upon its expiration, the recipient can opt for FNB eWallet new pin request at any given period by dialing *130*277#. Feb 26, 2019.

How to reverse eWallet payment in 2020? 

In this digital era, sending money across the globe has been made so much easier. eWallet FNB is one of the simplest, efficient, and cheapest ways to transfer cash to friends and family in South Africa. The best part is that you can transfer such funds from your bank account to any registered mobile number all over the country and not necessarily another bank account. In addition, the recipient can access the money instantly at any of the FNB ATMs. But what happens if you make an error with the recipient’s mobile phone or bank information? Here is how to reverse eWallet payment in 2020.

How to reverse eWallet transfer?

How do I reverse FNB eWallet when sent to the wrong recipient? You just noticed that the money has gone to the wrong recipient, and cannot help but panic. Do not worry, as there is an alternative to reversing the transaction. The only way to cancel an already complete transaction is to contact FNB Call Centre and request for the procedure to be done manually from their end. So, how do you contact FNB Call Centre on how to reverse eWallet sent to the wrong number manually?

How does eWallet work 

Being a fast mode of transaction, eWallet works by allowing a user to send and receive money through their electronic gadgets. The first step of the transaction is for the user to load money into their accounts. The money is debited from the user’s account into their eWallet accounts in the form of digital representation. Being in the form of the digital representation means that the money is with the service provider who is responsible for keeping ledgers and records of all the users and their data. Therefore, for any deposits that a user makes, the money is transferred from the user’s bank account to the dedicated bank account that the user has chosen. The records of the ledgers are also automatically updated.

How to reverse eWallet payment in 2019?

When a user chooses to send money to another eWallet user, there is no actual money transfer from one account to the other. Instead, what happens is that the ledgers are automatically updated to show that a transaction was performed and money was sent from your account to the recipient’s account. That is how convenient eWallet is. These how-to-do eWallet operation guides will be beneficial for you if you are a new user. 

How long does eWallet last? 

When performing a transaction, the PIN that is sent to you in the form of a text message lasts for a maximum of sixteen hours. A user is then advised to complete the transaction as soon as they can to avoid any forms of inconveniences that are likely to arise. 

How to request a new pin for eWallet? 

In case your eWallet PIN expires before you complete your transaction, you can request for another PIN to be sent to you by dialing *120*277#. The new PIN that will be sent to you will enable you to withdraw funds from your account without fail. Technology has made the financial market convenient for users. One of the greatest inventions is eWallet, which has made it possible for users to perform transactions with ease. These details on how does eWallet work will come in handy.