CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Secretarial Administration is universally acknowledged as an indispensable functional area in the conduct of business in government commerce industry and even in other private and public institution. In spite of technological enhancement in whole range of computer technologies a human resources is still an indispensable element a providing satisfactory services.
Administration comprises every thing the manager does but which no manger can do effectively and efficiently without a trained secretary. It is a specialized area of business administration that can not be over looked no matter the stage of scientific or technological development in the society.
Years back, the concept of secretarial administration was misinterpreted this ill defined that the executives could not get the best out of their secretaries the secretaries were treated as fear, makers and not takers what was for the called secretaries then was to take down shorthand and transcribe on the noisy typewriter.
Further more, the real secretary is, in fact a manager> the management function of getting things done by other people, meet predetermined objective certainly for major part of high level secretarial work. The place of secretarial graduates any organization is so vital that no organization can perform effectively without them. As the life wire of any organization. It is there fore not supervision that they are usually considered first for employment for the smooth running of any organization.