ABSTRACT
The research profers an evaluation of the role of industrial union in managing
Employee grievances in the organization.It elucidates on the nature of employee grievances,causes ,principles and process of mediation for industrial peace and harmony.The research provides a detail appraisal of the role of industrial union in the media process between management and the employees to ensure industrial peace and harmony.
A case study appraisal is conducted to determine the role of industrial union in managing employee grievances in the Abia State Civil Service.
TABLE OF CONTENTS
Abstract
CHAPTER ONE
1.0 Introduction
1.1 Background of Study
1.2 Statement of Problems
1.3 Research Objectives
1.4 Research Question
1.5 Research Hypothesis
1.6 Scope of Study
1.7 Significance of study
1.8 Limitation of study
1.9 Definition of terms
CHAPTER TWO
2.0 Literature Review
CHAPTER THREE
3.0 Research methodology
3.1 Research Design
3.2 Population of study
3.3 Sampling Design and Procedure
3.4 Data Collection Instrument
3.5 Administration of Data Collection Instrument
3.6 Methods of data analysis
CHAPTER FOUR
4.0 Data Presentation and Analysis
4.1 Data Presentation
4.2 Test of Hypothesis
CHAPTER FIVE
5.0 Summary, Conclusion and Recommendation
5.1 Summary
5.2 Conclusion
5.3 Recommendation
References
Questionnaire