CHAPTER ONE
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
In the banking industry secretaries occupy a very important place in Nigerian and the world economy. Because the imagination of many people has been captured by the concept of the electronic office and the media has given the topic considerable coverage in both general and business terms. Secretaries have a lot of problems to contend with and solve in the office because of the modern and sophisticated offices. For these and other reasons, the researcher is to look into the survey of word processing competencies required by modern secretaries in the banking industry.
The engagement, maintenance and the retention of qualified secretaries to cope with the ever increasing demands of corporate activities seems to be of interest to every organization. However, machines and the harnessing of natural resources is progressing relieving humanity from the distress of an oppressively heavy physical toil and is affording improved opportunity for the development of the mind and spirit. This is a challenging opportunity which in a null-shell can be referred to as an office automation which word processing is an integral part of.
The researcher therefore, examines the importance of some major equipment found in offices and how they helped the secretary in the day to day running of her duties., no doubt the following questions must readily come to ones mind.
What is word processing? Who is a secretary and the importance of word processing to a secretary.
The importance of word processing to a secretary cannot be over emphasized. Word processing had helped the secretary perform her duties with such ease and confidence as never before. It allows her to carry out such routine duties as filing, typing of form letters making copies, correcting errors etc. with each done quickly and neatly, thus giving her enough time to do other duties, like attending to her boss’s personal affairs, attending to visitors, answering telephone calls and carrying out other administrative duties on behalf of her boss.
Organization can now competently handle the increase volume of paper work despite rising costs. Work can be easily measured, to enable